• Defining and demystifying the concept of diversity and the practice of diversity management in business organisations.
• Developing self-awareness and a healthy self-image for personal mastery in a diversity setting.
• Understanding how to use diversity principles to enhance effective team work and collaboration.
• Understanding how to apply diversity principles for improving customer service.
Managers; Supervisors & Specialists
U-Shape with minimum 15 delegates and maximum 25 delegates
One (1) Day. (There is also a two (2) day option and three (3) hour guest presentation of this course, which includes motivation)